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Webkinz - an update
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After posting messages here and on cafefreecycle - and taking in all of the suggestions I received - we called and emailed Ganz/Webkinz two more times and stated in the last call that we would be calling the BBB if we didn't hear back. I received a phone call a few moments ago. They said they had a server crash around Christmas time and they are still backlogged with 90,000 calls and emails to resolve all of the issues. They "unstuck" our daughter's room, gave us a new code for the pet that we were trying to register and gave her 2000 kinzcash to buy a new room or do whatever she needed to do. DD is happy and so are her parents! Thanks for all of the suggestions! You guys are great!! 
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Re: Webkinz - an update
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Glad they fixed your problem. Nothing like an unhappy child who can't play with their Webkinz, huh? Maybe our issue will get cleared up eventually too. You've given me hope!
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Re: Webkinz - an update
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Reminds me of the beanie baby thing... it is tough when a kid is left unhappy, these stuffed toys tend to create quite a stir though, even years later.
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